Replaced with a third unit and still after a short while, same issue. Says its unlocked but will not open. Sent email for support and they wanted a video. Made the video and no reply. Unfortunately they are cheaply made and are not reliable.Update; on to a fourth one out of the six I have bought. Still cannot send back for refund and seller still states the video is not clear of what it needs.All junk and would not recommend due to no customer support to correct issues.
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